Our Services
Terms & Conditions

Please note that to receive treatments by any of our clinic, you must agree to all of these conditions. Please ensure that you have read and fully understood them prior to booking any treatment.


“We”, “us”, refers to the medplus Group Ltd.
“You”, “client”, “customer” refers to a customer of Medplus.

1 - Booking & Appointment:

You may book appointments with us in person, by telephone, online booking or by email. We will not be held responsible if booking don’t meet your requirement. Customer must check carefully their booking meeting their criteria.

1.1-Temporary booking

We can confirm your booking only after payment received. If the payment not received same day then your booking will get cancelled automatically by midnight. Due to limited availability of test slots and we cannot hold your booking without payment.

1.2-Confirmed Booking:

We confirm the booking after payment received only. If you provide us with a mobile number, we may send you a SMS text message or What Sapp to confirm the time and date of your booking.

We sometimes need to contact you to change the time and/or date of your booking. Whenever possible, we will give you as much notice as we can when doing this. In the instance of unforeseen staff illness, we may be forced to reschedule your appointment at short notice. No discounts will be offered in these circumstances.

1.3- Arrival on Appointment Day:

We recommend that you arrive before your appointment time, allowing sufficient travel time during the traffic rush hours. If you arrive more than 15 minutes late for your appointment, we may reschedule your treatment for another time. You may be turned away or have to wait until the next available slot. If you miss your appointment then money will not be refunded.

1.4- Covid-19 Compliance Requirement:

Please note, upon arrival at the clinic, you must wear face mask, gloves & Sanitise your hand before entry to the clinic.

1.5- Pets Policy:

Pets are not allowed to bring inside the clinic. We regret that we are unable to allow pets in the treatment rooms for hygiene reasons.

1.6- Accompanied Children’s & Family Members or Friends:

We regret to advise you not to bring along family members, children or friends. We regret that we are unable to allow children to remain unaccompanied in the reception area. Our reception staff are neither trained nor insured to look after children, and we respectfully ask our clients to refrain from asking our receptionist to watch their children during treatments.

1.7- Identification & Security:

Photographic ID for verification required prior to treatment.

1.8- Cancellation Policy:

All confirmed bookings are non-cancellable & non-refundable. No refund will be made if any customer miss their appointment or late more than 15 minutes.

If you wish to cancel your appointment, we kindly ask you to give us a minimum of 48 hours / 72 hours’ notice.  In case of cancellation the following charges will apply,

  • Complimentary consultations fee £30
  • Admin fee £30.
  • Cost of any treatment products ordered for you.

Please send us your cancellation request for approval at this e-mail: refund@medplusgroup.uk

1.9- Reschedule of appointment:

Appointment reschedule within month is free of charge subject to validity of your treatment products.

1.10- Refunds:

Purchases of any treatments, treatment courses or cool sculpting treatments are NON - REFUNDABLE, however can be transferred to alternative aesthetic treatments or a credit note within 14 days of purchase. Refunds will take 3-4 working days once approved by management.

2- Promotional Offers & Discounts:

2.1- Gift Vouchers:

Gift Vouchers that have been purchased are non-refundable and cannot be exchanged for cash, they are valid for 12 months. When booking your appointment please state the voucher number when booking the appointment and bring your gift voucher to your appointment.

2.2- Promotional Offers:

All offers are limited to one offer per person and cannot be used in conjunction with any other offer or product purchases.

2.3- Referral Vouchers:

For referral client, both the client that has referred and the client that has been referred receive a £20 voucher to use towards any treatments in the clinic. The referral voucher is valid for 3 months from the issue date, and only one voucher can be used per treatment or course of treatments.

3- Product Purchase & Treatment terms

3.1- Retail Product Purchases:

For hygiene and safety reasons products purchased are non-refundable. This does not affect your statutory rights.

3.2- Courses of treatments

All treatments purchased as a course must be paid for in full in advance of the first treatment. All treatment courses must be taken within one months of the date of purchase; any treatments left untaken after expiry date will be forfeited. Prepaid treatments and treatment plans are strictly non-refundable.

3.3- Patient Responsibilities

You accept that clients are responsible for reading and understanding all consent forms, terms and conditions and relevant procedure information as well as being compliant with aftercare as advised.


We will be professional and courteous towards you and expect the same in return. You accept that any abuse directed at staff members either in person or digitally will not be tolerated under any circumstances.

3.5 -

You accept that we reserve the right to refuse medical treatment for any reason.

4- Treatments Disclaimer

We achieve significant results on many cases and strive to work with you to achieve the desired result. However client’s results may vary from person and thus results are not guaranteed. This varies according to biological make up and response, diet, and lifestyle. Please also note we may recommend a change in your treatment programme during your course of treatments to meet your individual needs.

5- Liability

We will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.

6. Force Majeure.

We shall not be liable for any delays or failures in performance resulting from acts beyond its reasonable control including, without limitation, acts of God (such as, but not limited to, fires, explosions, earthquakes, drought, tidal waves and floods, disease or famine), acts of war or terrorism, shortage of supply, breakdowns or malfunctions, interruptions or malfunction of computer facilities, or loss of data due to power failures or mechanical difficulties with information storage or retrieval systems, labour difficulties or civil unrest. Notwithstanding the foregoing, in the event of such an occurrence, medplus Aesthetic Clinic agrees to make a good faith effort to perform its obligations.

In the event of a government enforced closure of the clinic, or reduction in services, due to the Covid-19 pandemic, treatments will be postponed accordingly. Clinic is not obliged to offer compensation or refund of deposits, vouchers, prepaid treatments or treatment courses, as a result of a delay to treatment due to Covid-19 closures.

7. Your right to complain

We endeavours to treat all its clients appropriately, compassionately and fairly. If, however, you have an issue with any matter in relation to your treatment at Clinic, you are entitled to lodge a complaint, either verbally, by telephone or in writing. If you require assistance with making your complaint, Clinic will be pleased to help.

The member of staff who initially receives the complaint will convey the details to the Clinic Director or their designated deputy, and you will receive a letter within two days of lodging the complaint that an investigation into the matter is under way. The member of staff who initially receives the complaint will convey the details to the Clinic Director or their designated deputy, and you will receive a letter within two days of lodging the complaint that an investigation into the matter is under way.

During the course of the investigation, Clinic may require you to attend an additional consultation with the practitioner involved in your treatment, if this is deemed appropriate. If you are not satisfied with this initial attempt at resolution, or have any objection to being seen by this practitioner, the clinic's Director will review your case.

8- Privacy Policy & GDPR

In accordance with relevant legislation, you accept that all patient’s medical records will be kept for 5 years

How will we use the information you give us?

We will only use your information on the basis that it is necessary to administer your bookings or enquiries or help you with further assistance. Where we need to pass information to other hospitality members, it will only be for that purpose.


When or if we contact you, it will either be for the above reason, or because we have a legitimate interest in marketing related products. For any other marketing it will only be with your consent and you will be able to withdraw your consent or unsubscribe easily at any time.


If we have to transfer information to a country outside the EU, we will only do so if a similar level of protection applies. If we need to obtain information which is nature sensitive, we will only do so on the basis that it is in the public interest – for example to fight crime, prevent fraud or to make sure insurance is available.

What type of personal information do we need?
  • We may need personal details which might include details of your address, means of transport, contact telephone numbers and email address.
  • We will only collect what is necessary and will only keep it for as long as we are required to do in line with our data retention policy.
What other types of information do we need?
  • We will only collect what is necessary and protect it with appropriate security measures.
How do we obtain your information?
  • We may gather it from information you submit to this website, by telephone, face to face or by email.
  • We may receive it from booking platforms, also relevant hospitality booking members, who in turn ask for feedback on quality.